Terms of Service

FASY Solutions, operated by GMS Agency ("FASY", "we", "us"), based in Trinidad and Tobago. Questions about these terms go to support@fasy.app.

We build and maintain custom business software: AI sales automation, client portals, and internal operations systems. Each engagement is defined in a written proposal that sets the scope, price, and timeline. If a proposal and these terms conflict, the proposal wins for that engagement.

• Project work starts after you approve the proposal and pay a 50% deposit. The balance is due at delivery.
• Ongoing maintenance is a flat retainer, billed monthly or annually in advance.
• Prices are in USD and processed by Stripe via invoice or payment link.
• If an amount is overdue, we may pause work and suspend workspace access until it is settled.

• If you cancel before build work starts, we refund your deposit in full.
• Once build work starts, the deposit covers work performed and reserved capacity and is not refundable, but we deliver everything completed up to that point.
• Retainers can be cancelled any time and end at the close of the period already paid; we do not prorate partial periods.
• If something is wrong, write to support@fasy.app first. We respond within one business day and fix legitimate delivery issues at no cost.

• Provide the content, access, and decisions your project needs on time. Delays on inputs move the timeline.
• Make sure the information you give us is accurate and that you have the rights to the materials you share.
• Use the platform lawfully and keep your account credentials private.

When your project is paid in full, you own the software we built for you and all of your data in it. We keep ownership of our methodology, internal tools, templates, and general know-how, which we may reuse across projects. Third-party components (hosting, databases, payment infrastructure, open source libraries) remain under their own licenses.

Eligible clients can accept card payments from their own customers through our payments platform, built on Stripe Connect. For those transactions:

• FASY is the merchant of record. The charge appears as FASY on the buyer's card statement, and funds are paid out to the client's connected Stripe account.
• We charge a flat 5% platform fee per transaction. Stripe's card processing fees are already included in that 5%: there are no separate processing charges to the selling business.
• The selling business is responsible for its products, fulfillment, customer service, and compliance with the laws that apply to its sales. Buyers' purchase relationships are with the selling business; FASY processes the payment.
• Refunds on platform payments are processed through FASY.
• Use of the payments platform also requires complying with Stripe's services agreement. We may suspend the facility in cases of fraud, abuse, excessive disputes, or breach of these terms.

Every project includes 30 days of support after handoff. After that, maintenance runs under the retainer: small adjustments are included, and larger requests are quoted separately as new work.

We use AI tools as part of how we build: drafting plans, generating content, and accelerating development. We review what ships, and you review and approve final deliverables. AI outputs can contain errors; flag anything during your review and we correct it.

Do not use the platform to break the law, infringe others' rights, send spam, probe or disrupt our systems, or resell access without our written agreement. We may suspend accounts that do.

We commit to professional, working software delivered as proposed. Beyond that, the service is provided as is: we do not guarantee specific business results, and we depend on third-party providers (hosting, payments, email) that have their own availability terms.

To the maximum extent the law allows, our total liability for any claim is capped at the amount you paid us in the six months before the event giving rise to the claim, and we are not liable for indirect damages such as lost profits or lost data beyond our control.

Either side can end an engagement with written notice. You pay for work performed up to that point. After termination we keep your workspace data available for export for 30 days, then delete it per our Privacy Policy.

These terms are governed by the laws of Trinidad and Tobago, and disputes are resolved in its courts.

We may update these terms. Material changes are announced to active clients by email, and the date at the top of this page always reflects the current version. Continued use after changes take effect means you accept them.