Data Deletion

• By email. Write to support@fasy.app with the subject "Delete my data". Tell us the email, phone number, or Instagram username you used with us, so we find everything.
• On Instagram or WhatsApp. Send "delete my data" to FASY in the same conversation. A person at FASY handles it; our automated assistant passes these requests to us.
• Through Instagram's settings. If you connected an Instagram account to our app, removing the app in Instagram (Settings › Apps and websites) and asking for your data to be deleted sends us the request directly. Instagram shows you a confirmation code; you can check its status on this page.

• Your Instagram and WhatsApp conversations with FASY, including the messages, links to files you sent, and the replies.
• Your contact details and notes in our customer records, and any demo request or booking answers.
• If you connected an Instagram account to our app: the account details and its access token.
• Notification subscriptions on your devices.

Invoices and payment records we must keep for tax and accounting rules stay for the period the law requires, and nothing else is kept with them. If you are an active client, deleting your data also ends the work in your workspace; we will tell you before we do it.

We confirm we received your request within 3 business days and complete it within 30 days. We may ask you to confirm it is you before we delete anything.

You can block FASY on Instagram or WhatsApp at any time, and reply "stop" to any WhatsApp notice about your call. More on how we handle your data is in our Privacy Policy.